Disputed Transactions

Occasionally, errors may occur with PCard transactions, such as incorrect billing or merchandise delivery issues. When errors are identified in Chrome River, they must be addressed promptly. You have approximately 60 days from the transaction Post Date to notify the bank of a dispute.

Dispute Process

1. Attempt Resolution with the Vendor
Before initiating a dispute, the cardholder should try to resolve the issue directly with the vendor

2. Complete the Cardholder Statement of Disputed Item Form
For all disputes related to incorrect billing or mechandise delivery issues, follow these steps:

Document all communication with the vendor on the Cardholder Statement of Disputed Item Form

• Include the date, time, and name of the person contacted
• Summarize the discussion and your requested resolution
• Keep copies of emails, phone logs, faxes or web confirmations to submit with your form

3. Call Bank of America Disputes at 888-449-2273 to File a Formal Dispute if the Vendor does not take action within 14 days

4. Notify the PCard Office of the Dispute
After filing the dispute, email the PCard Office at pcard@unm.edu 

• Include:
  • A brief description of the dispute chain
  • A summary of your conversation with the bank's dispute department

The PCard Office will provide further instructions for handling the disputed transaction in Chrome River

5. If You Are No Longer Disputing the Charge

• Contact Bank of America to cancel the dispute claim
• Notify the PCard Office via email of the cancellation